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Compliments & Complaints

Streetwork aims to provide a high quality, accessible and useful service so if you are satisfied or dissatisfied with any aspect of our service, please let us know.

Compliments
Please complete the form below if you are particularly satisfied with our services.

Complaints
If you would like to make a complaint about the service you have received you can do so using the following procedure:

If you feel able to, raise the issue directly with the worker who provides you support.

If you are not happy with the outcome, or you can’t talk to that person, you can contact their Service Leader instead.

Should you continue to feel dissatisfied, please complete the form below. Assistance to do so can be provided by an independent worker if required.

You will receive an acknowledgement within 10 working days which will detail the process to follow.

Finally, if you still consider that you have not been treated fairly or your views listened to, you can complain directly to the Care Inspectorate or Scottish Social Services Council.

 


Charity registered in Scotland . No SC017802 . Company Registration No. SC249435 .
Registered address: 18 South Bridge, Edinburgh EH1 1LL.