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Our Approach & Story

For over 25 years we have been working in Edinburgh, making a difference every day in the lives of people facing extremely difficult circumstances. Funding cuts, lack of affordable housing and a changing landscape are resulting in more and more people needing help and support. We are here to help.

How we work

We REACH OUT – offering an integrated response to people who are at risk of homelessness and those who don’t have a safe and stable place to stay.
We RESPOND by working with each person individually, helping them identify their own goals and the support that can help.
We help people RESOLVE their homelessness situation: to find and keep a home. We know this can be a long road so we build relationships and help people to form strong, sustainable connections so that they can recover from homelessness.

Who we support

We are here to support anyone in Edinburgh who is facing difficulties with their housing or is already homeless. We know the reasons for becoming homeless are diverse and complex. We are here to offer emotional and practical help to anyone who needs it.

Key principles

In addition to our values, a number of principles guide our work:
  • We’re here to make things happen! We want to make it as easy as possible for people to find positive solutions and a safe place to live.
  • “Your terms, your pace” – We never force anyone to work with us and we work at the right pace for each individual we support.
  • The environment matters. Our mental and emotional health is strongly impacted by people and places. We want our venues and how we work to be good for people – so we are embedding the principles of ‘Psychologically Informed Environments’ (PIE) in all we do.
  • Make it relevant. Involve those most affected. We consult and involve people we support in shaping the service we offer – so that people get what they need in a way that suits them.

Types of support we offer

All our support is tailored to a person’s specific needs and circumstances. It can include:

  • Offering emotional support
  • Providing information, signposting and advice
  • Support accessing other services – including through referrals, accompanying people to appointments, advocacy, help writing letters and making calls
  • Providing access to basic amenities (including showers, laundry, computers, somewhere to store belongings)
  • Support making applications (e.g. for benefits, ID, tenancies)
  • Skill development (one-to-one and through workshops): relationship skills, online & digital skills, literacy, numeracy, employment skills, cooking, art etc.

Visit our services page to learn more about our outreach work, Helpline and Holyrood Hub.

“I get a weekly visit which isn’t too much or too little. We work to a plan which I feel I am involved in. This lets me see how much I am moving on.”

From someone who received Streetwork Support

Charity registered in Scotland . No SC017802 . Company Registration No. SC249435 .
Registered address: 18 South Bridge, Edinburgh EH1 1LL.